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FAQs

Q. Is it safe to use my credit card?

A. Yes! Riverside Gallery Online Ltd has its own dedicated secure server and all transactions are dealt with LloydsTsb Cardnet. No card details leave this secure server so your card information is safe. All other customer information is strictly for use by Riverside Gallery Online Ltd and will not be passed to any 3rd parties.

Q. What types of payment cards do we accept?

A. We accept MasterCard, Visa, Delta, Switch, Solo & American Express

Q. What if I cannot find a particular image?

A. New images and artists are constantly being added to our website. If there is a particular artist's work you want then please email or phone us and let us know what you're looking for as we have the ability to locate most works of art.

Q. Does Riverside Gallery Online Ltd has a guarantee?

A. If for any reason you are not happy with your item, you can return it. But Goods that are not acceptable for any other reason that damaged, may be returned within 10 days for a full refund less a 20 percent re-stocking fee. Goods that have been ordered in from the publishers specifically for you can be returned within 10 days but only a Credit Note for the full amount will be issued less postage costs. We cannot accept any returns after 10 days. In all cases you must contact us first for authorization. Goods returned which are not defective or faulty will be returned to us at your own cost with adequate insurance to cover the cost of the goods against loss or damage. This does not affect your statutory rights.

Q. How long does it take to get my order delivered?

A. All in stock orders are dispatched within 4 days and all out of stock orders are dispatched within 7 days both using a 48 hour parcelforce service. Overseas orders may take longer due to delivery. All prints are delivered flat packed. For overseas orders you are responsible for paying any duties or import charges applicable.

Q. What if I receive my order and it is damaged?

A. Keep the packaging material. Riverside Gallery Online Ltd will have the products picked up, at our expense, and give you the option of a full refund or a replacement at no charge to you. Just e-mail us at sales@theriversidegallery.co.uk or call us on +44 (0)1785 248030/248031.

Q. Can I cancel my order after it has been submitted?

A. Any order can be cancelled within 24 hours of the time it was submitted.